Tourism & Hospitality Vocabulary: 340 Key English Terms

Useful or pleasant features and services a hotel offers, such as a pool, gym or free Wi-Fi; also the small items provided in rooms.

Friendly and generous treatment of guests; also the industry of hotels, restaurants, catering and other businesses that serve guests.

The percentage of a hotel's available rooms that are sold over a certain period, such as a night, a month or a season.

The manager in charge of the whole hotel during a shift, especially in the evening and at night, who deals with problems and emergencies.

A fixed period of work, such as morning, evening or night, in a job where different teams work at different times.

A hotel or holiday place with many facilities, such as pools, restaurants, sports and entertainment, where people stay for leisure.

The work of keeping a hotel's building and equipment in good condition, and the department that repairs things such as air conditioning, lights and plumbing.

The group of hotel staff who organise daytime activities, sports, kids' club games and evening shows for guests.

A place to stay, such as a hotel room, apartment or guesthouse, or the service of providing somewhere to sleep for travellers.

A bus or minibus that travels regularly between two places, such as a hotel and the airport, the beach or the city centre.

The most senior manager of a hotel, responsible for all departments, the budget, the staff and the guest experience.

An area of a hotel where guests can relax and have treatments such as massages, facials, sauna, a steam room and a Turkish bath.

A supervised area and activity programme in a hotel or resort where children play and take part in games while their parents relax.

The buildings, rooms, equipment and services a hotel provides for guests, such as pools, restaurants, a gym, meeting rooms and parking.

Working at a particular time, especially during a shift, and responsible for dealing with guests or problems during that time.

Passing on information and responsibility at the end of a shift, so that the next team knows about guests, problems and tasks still open.

A system that classifies hotels from one to five stars according to their facilities, services and quality.

The hotel team responsible for guest safety, access control, incident response, and monitoring the property and its public areas.

The hotel department responsible for attracting business, promoting services, building partnerships, and increasing bookings and revenue.

A usually small hotel with an individual design and a distinctive personal style.

Budget accommodation where guests often book beds in shared rooms and use communal facilities.

Accommodation mainly serving motorists, usually with convenient parking close to guest rooms.

A hotel offering small individual sleeping compartments, usually with shared bathrooms.

A room or area used for washing dishes and kitchen equipment.

A limited initial operating period before a hotel or venue begins its full launch.

The hotel division combining front office and housekeeping under coordinated management.

An arrangement made in advance to keep a room, table, seat or service for a guest on a particular date.

To arrange in advance to have a room, table, ticket or tour on a certain date, by phone, online or through an agency.

Whether rooms, tables, seats or places on a tour are free to be booked on a particular date.

Having no free rooms, tables or places left for a particular date because everything has already been reserved.

The price a hotel charges for a room for one night, which can change with the season, room type and booking channel.

Money paid in advance to secure a booking, or money held by the hotel during a stay to cover possible extra charges or damage.

The rules of a hotel or agency about how and when a booking can be cancelled and what the guest pays after a late cancellation.

A unique code given to a guest when a booking is confirmed, used to find and manage the reservation later.

A guest who has a reservation but neither arrives nor cancels; the word also describes the booking itself.

Accepting more reservations than there are rooms or seats, expecting that some guests will cancel or not arrive.

The hotel's full, standard price for a room before any discounts, special offers or contract rates are applied.

Booking a holiday or hotel stay months in advance, often to get a discount offered for bookings made before a certain date.

A room in a hotel, guesthouse or motel that is free and can be booked; often used in the plural on signs.

Something extra a guest asks for, such as a quiet room, a high floor, a cot or a birthday cake, which the hotel tries to provide but may not promise.

Describes a rate or payment that the guest does not get back if they cancel, change or do not use the booking.

A booking condition that lets the guest cancel without paying anything, usually only until a certain date or time before arrival.

A reservation secured with a credit card or deposit, so the hotel keeps the room all night but may charge the guest if they do not arrive.

The number of nights a guest stays at a hotel, from the arrival date to the departure date.

The smallest number of nights a guest must book to get a room or a certain rate, often used on busy dates.

A single reservation for many rooms or people travelling together, such as a tour group, a wedding party or a company event.

An extra charge paid by a person travelling alone who uses a room meant for two, because package prices are usually per person sharing.

A way of giving a price for one guest for one night, common in resorts and package holidays where rates depend on the number of people.

A defined pricing structure for a room or package, including conditions such as meals, cancellation terms, and booking rules.

A change made to an existing reservation, such as dates, room type, guest details, or special requests.

A combined price for accommodation and extra included services, such as meals, spa access, parking, or airport transfer.

A charge a guest pays for cancelling a reservation after the allowed deadline or under stated booking terms.

An additional amount of money added to the main price for a specific service, item, time, or condition.

A message or form asking for a room, table, service, or date to be booked, usually before confirmation.

A booking request the hotel cannot accept, usually because rooms are unavailable, restrictions apply, or the requested product is not open to sell.

Software or a booking platform used to record, manage, update, and track reservations, rates, and room availability.

A date when a particular offer, rate or booking benefit cannot be used.

A booking restriction that prevents stays starting on a specified date.

A booking restriction that prevents stays ending on a specified date.

Describes a travel service that needs supplier confirmation before the agent can confirm it to the customer.

A hotel room for two people with one large bed that they share, as opposed to a twin room with two separate beds.

A hotel room with two separate single beds, usually for two people who do not want to share a bed.

A hotel room meant for one person, usually with a single bed or a small double bed.

Describes a holiday or hotel price that covers the room, all meals, most drinks and many activities, so guests pay little extra on site.

A hotel arrangement where the price includes the room, breakfast and one other main meal, usually dinner.

A hotel arrangement where the price includes the room and three meals a day: breakfast, lunch and dinner.

A hotel rate that includes the room and breakfast only; also a small, often family-run guest house that offers this.

A large hotel room or set of rooms, usually with a separate living area as well as a bedroom.

A view of the sea from a hotel room, or a room that has this view, usually sold at a higher price.

An additional bed, often a folding one, placed in a hotel room for a third person, usually for a fee.

Two hotel rooms next to each other with a private inside door between them, often booked by families.

A room for three people, usually with three single beds or with a double bed plus a single or extra bed.

A larger room, or two connected rooms, designed for parents and children, often with a separate sleeping area or bunk beds for the children.

A small platform with a rail or low wall on the outside of a room, where guests can sit, dry their swimwear or enjoy the view.

A small bed with high sides for a baby or young child, which hotels put in the room on request, often free of charge.

A board type in which the price covers only the room, with no meals included; guests pay for any food separately.

A small, strong metal box with a lock or code, where guests keep passports, money and valuables in their room or at reception.

A specific room already assigned to a guest, booking, or group before check-in or during room planning.

A booking type where the hotel assigns any available room within the agreed conditions, without guaranteeing a specific room category or view.

Two separate single beds in one room, typically for two guests who do not want to share one bed.

A bathroom directly connected to a bedroom and intended only for the guests staying in that room.

A very large bed designed for two people, wider than a standard double bed and common in premium rooms.

A guest room designed with features that make it easier for people with disabilities to use.

Use of a hotel room for part of a day without an overnight stay.

A furnished apartment let to guests with services such as cleaning included.

Accommodation in which visitors stay in a local person's home, often sharing everyday family life.

Camping accommodation with added comfort, such as furnished tents and proper beds.

An arrangement giving people a recurring right to use holiday accommodation for a specified period.

The counter near the hotel entrance where guests check in, check out, pay and ask for help; also the team that works there.

A plastic card used instead of a metal key to open a hotel room door; in many rooms it also switches on the electricity.

A hotel employee who helps guests with information and arrangements, such as restaurant bookings, tickets, tours and transport.

A phone call that a hotel makes at a time the guest has asked for, in order to wake them up.

A person who works at the hotel front desk, welcoming guests, checking them in and out and answering their questions.

The bags and suitcases that guests bring with them when they travel; in English it is an uncountable noun.

A hotel employee who carries guests' luggage, shows them to their rooms and helps with small tasks.

A guest who arrives at a hotel and asks for a room without having made a reservation.

A move to a better room, seat or service than the one booked, either free of charge or for an extra payment.

A daily process, done late at night, of checking all the day's transactions, posting room charges and closing the hotel's business day.

Short for property management system: the hotel software used for reservations, check-in and check-out, room status and guest bills.

The large area just inside a hotel's main entrance, where guests arrive, wait, meet people and find the front desk.

The desk or area near a hotel entrance where staff welcome guests, check them in and out, and answer their questions.

A hotel employee who carries guests' luggage to and from their rooms and helps with doors, taxis and deliveries.

A service or locked room where a hotel keeps guests' bags safely before check-in or after check-out.

Short for estimated time of arrival: the time when a guest, group or transfer is expected to arrive at the hotel.

Moving a guest from one room to another during their stay, either because they ask or because of a problem with the first room.

To connect a phone caller to the person or department they want to speak to.

Describes guests who are staying in the hotel at the moment, or services and staff that the hotel provides itself rather than using an outside company.

A record in the hotel system with a guest's personal details, past stays, preferences and special notes.

A service in which a hotel employee parks a guest's car and brings it back when the guest needs it.

The manager responsible for reception, guest arrival and departure processes, room assignment, and daily front desk operations.

The guest account record at a hotel, showing room charges, payments, taxes, and other items posted during the stay.

The hotel department that handles guest arrival, departure, reception, room status communication, and many daily guest requests.

A registered guest's absence from their room overnight while the room remains assigned to them.

A key or credential that can open several authorized locks within a property.

Procedures for issuing, tracking, securing and recovering keys and access credentials.

An account setting that prevents additional charges being posted to a guest's room account.

Cash kept in a till to provide change during transactions.

To arrive at a hotel, register your details and receive your room key. Staff also check a guest in.

To pay your bill, return your key and leave a hotel at the end of your stay.

A document showing what a guest must pay for the room, meals and other services, or the total amount itself.

Permission for a guest to leave the room later than the hotel's normal check-out time, sometimes for an extra charge.

A form a guest fills in and signs at check-in, with personal details, stay dates, room rate and hotel conditions.

A temporary hold placed on a guest's credit card to make sure enough money is available for the stay and any extras.

Extra charges a guest makes during a stay that are not part of the room rate, such as minibar, room service or phone calls.

To pay everything a guest owes at the end of a stay or a meal, so that the account is closed.

Getting into the room before the hotel's standard check-in time, which depends on availability and may cost extra.

An official document that lists goods or services with their prices and taxes, and asks a company or person to pay or records the payment.

A piece of paper or an email showing that money has been paid, with the amount, the date and what it was paid for.

A plastic or fabric band that guests wear on their wrist to show which board type or services are included in their stay.

A free drink, such as juice, lemonade or sparkling wine, that a hotel offers guests when they arrive, often while they check in.

To add the cost of food, drinks or services to a guest's room bill so they can pay for everything together at check-out.

The earliest or standard time when guests are allowed to enter their room and officially start their stay.

The latest time by which a guest is expected to leave the room and complete departure formalities.

An electronic room key stored on a smartphone or app, used instead of a physical key card.

The key or access device given to a guest so they can enter their hotel room during their stay.

The decision about which specific room a guest will receive, based on booking details, availability, and operational needs.

The number used to identify a specific guest room in a hotel or other accommodation.

A tax charged on overnight accommodation, with its basis and rate determined by the applicable jurisdiction.

A stay that ends earlier than the departure date originally booked.

A departure process that allows guests to leave without a full transaction at the reception desk.

A guest account divided so different charges can be settled separately.

An account that collects specified charges for a group or event for central payment.

The hotel's accounts receivable records for balances owed by customers who are not current resident guests.

Cash paid by the hotel on a guest's behalf and recorded for recovery from that guest.

The hotel department that cleans and prepares guest rooms and public areas and looks after towels, sheets and room supplies.

A housekeeping employee who cleans guest rooms, makes the beds and restocks towels and supplies.

In a hotel, all the cloth items used in rooms and restaurants, such as sheets, pillowcases, duvet covers, towels and tablecloths.

Small personal care products such as shampoo, shower gel, soap and body lotion, provided for guests in the bathroom.

A sign or setting that tells hotel staff not to enter or knock on a room because the guest wants privacy.

A small fridge in a hotel room with drinks and snacks that guests pay for, or that are included in some packages.

An evening housekeeping service in which the room is tidied, the bed is prepared for sleeping and the curtains are closed.

To clean and tidy a hotel room, make the bed and replace towels and supplies so that it is ready for the guest.

The place or system in a hotel for keeping items that guests have lost or left behind until they are collected or sent back.

Not working; for a hotel room, closed for repairs and taken off sale until the problem is fixed.

A hotel service that washes, dries, irons or dry-cleans guests' clothes, usually for a fee shown on a price list.

A large towel that a hotel gives guests to use at the pool or on the beach, separate from the towels in the bathroom.

The current condition of a room in the hotel system, such as vacant clean, vacant dirty, occupied or out of order.

In housekeeping, a room whose guest is staying another night, so it needs daily cleaning but not a full departure clean.

A person who works in a hotel's housekeeping department; the head of the whole department is called the executive housekeeper.

The parts of a hotel that all guests and visitors can use, such as the lobby, corridors, restaurants, toilets, lifts and the pool area.

A check by a housekeeping supervisor that a cleaned room meets the hotel's standards before it is given to a new guest.

A way of cleaning clothes such as suits and silk dresses with chemicals instead of water, offered by many hotels as a paid service.

The cleaning of an occupied guest room during a multi-night stay, without a full departure reset.

A very thorough cleaning that goes beyond daily routine work and targets built-up dirt, hidden areas, and detailed sanitation.

A removable cloth cover for a pillow, used to keep it clean and comfortable for sleeping.

A vertical passage used to send dirty linen down to a collection area.

A difference between room records and the occupancy or condition observed by staff.

Describes an occupied room or guest expected to check out that day.

A hotel service that brings food and drinks ordered by phone or app to a guest's room.

A meal where dishes are laid out on long tables and guests serve themselves, choosing what and how much they want.

Describes food ordered as separate dishes from a menu, each with its own price, rather than as a set meal or a buffet.

A person who takes orders and serves food and drinks to guests at their tables in a restaurant or bar.

Special needs about food that a guest has because of health, allergies, religion or personal choice, such as gluten-free or vegan meals.

An extra amount of money that a guest gives a waiter, porter, driver or other staff member to thank them for good service.

A light breakfast of bread, pastries, butter, jam, fruit, juice and hot drinks, without cooked dishes such as eggs or sausages.

Short for food and beverage: everything a hotel serves to eat and drink, and the department that runs its restaurants, bars, room service and events.

A formal meal for a large number of people, such as a wedding dinner or gala; in hotels, also the department that organises such events.

A small dish served at the beginning of a meal, before the main course, such as soup, salad or a cold appetiser.

The largest and most important dish of a meal, usually meat, fish or a vegetarian dish served with side dishes.

A menu with a fixed choice of courses, such as a starter, main course and dessert, served at one total price.

A person who prepares and serves drinks at a bar, takes orders and keeps the bar area clean and well stocked.

To ask guests what they would like to eat or drink and write it down or enter it into the system so it can be prepared.

A substance in food, such as gluten, nuts, milk or eggs, that can cause an allergic reaction in some people.

Describes food made without gluten, a protein found in wheat, barley and rye, which people with coeliac disease cannot eat.

Alcoholic and soft drinks produced in the country, which are usually included in an all-inclusive package, unlike most imported brands.

An extra amount, usually a percentage of the bill, that a restaurant or hotel adds for service and sometimes shares among the staff.

Rules about what people should or should not wear in a place, such as a restaurant, a gala dinner or a religious site.

A tall chair with long legs and a small tray, used to seat a baby or small child at the table during meals.

A special formal dinner for a celebration or event, such as New Year's Eve or a company meeting, often with entertainment and a set menu.

A cheaper wine that a restaurant or hotel chooses as its standard option and sells by the glass, carafe or bottle.

A request for drinks placed by a guest or server, including the selected items, quantities, and service details.

The preparation and serving of breakfast to guests, including timing, setup, food replenishment, and table or buffet service.

A separate or dedicated part of a menu that lists sweet dishes served after the main course.

A rule or limit about what a person can or cannot eat because of health, religion, allergy, or personal choice.

A charge for opening and serving drinks that guests bring themselves.

A restaurant professional specializing in wine selection, advice and service.

Food preparation, finishing or serving at the guest's table using a movable trolley.

A formal style in which staff transfer food from serving dishes onto guests' plates using serving utensils.

A small complimentary bite chosen by the chef and served before the meal.

A serving container that uses a heat source to keep prepared food warm.

A container or system using a hot-water bath to heat food gently or keep it warm.

A restaurant worker who clears and resets tables and supports waiting staff.

A person who is staying at a hotel or using its services, such as its restaurant, spa or pool.

A statement from a guest that something is wrong or not good enough, such as noise, a dirty room or slow service.

Trouble, difficulty or discomfort caused to a guest; the word is often used when staff apologize for a problem.

The hotel department that looks after guest satisfaction, welcomes guests, handles special requests and helps solve complaints.

To find out more about a problem or request so that it can be solved; staff often promise this to a guest.

Given free of charge by a hotel or business, often as a courtesy or as part of good service.

To pass a problem or complaint to a more senior person or department because it cannot be solved at the first level.

To contact someone again or check later that a problem has been solved or a request has been completed.

A comment and rating that a guest posts on a website or app about their stay, meal or tour, which other travellers can read.

A guest who has stayed at the same hotel before and has come back again.

Short for very important person: a guest who receives special attention because of their status, spending, loyalty or influence.

The period of time a guest spends in a hotel or another place, from arrival to departure.

To tell someone that you are sorry for a problem, mistake or inconvenience that you or your hotel has caused.

Comments and opinions from guests about their stay or a service, which a hotel uses to see what works well and what to improve.

To take action to solve a problem, answer a request or look after a person or situation.

Something a hotel or company gives a guest, such as money, a discount or a free service, to make up for a problem or a loss.

To provide what a guest needs or asks for; also, to have enough space for a certain number of people.

Something small that a hotel gives a guest for free, such as a dessert, a drink or a late check-out, to show it cares after a problem.

A short phone call or visit to a guest, usually soon after arrival, to check that everything is fine and to offer help.

To make more effort than is expected in order to help someone or do a job well, for example to surprise or please a guest.

The process of receiving, investigating, answering, and resolving guest complaints in a professional and timely way.

The degree to which guests feel pleased with their stay, service, and overall experience at a hotel or venue.

The actions a business takes to correct a service problem, reduce dissatisfaction, and rebuild the guest's trust.

A guest with a valid reservation whom the hotel relocates to another property, usually because no room is available on arrival.

A person whose job is to show tourists around places of interest and explain their history and culture.

A detailed plan of a trip or tour that shows where travellers will go, in what order and at what times.

A short trip, usually lasting a day or less, that tourists take from their hotel to visit a place or do an activity.

A visit to a place such as a museum, city or historic site, led by a guide who explains what the group sees.

An agreed place where a tour group or travellers gather at a set time, before or during a tour.

To collect someone from a place by car, minibus or coach, for example from their hotel or the airport.

A journey to a place and back on the same day, usually for sightseeing or an activity, without staying overnight.

The amount of money a visitor pays to enter a museum, historic site, park or other attraction.

The activity of visiting famous or interesting places in a city or region as a tourist.

A famous building or place that is easy to recognise and helps people find their way, or that is important in a city's history.

A place or event that many visitors go to see, such as a museum, historic site, natural wonder or theme park.

A small object that a traveller buys or keeps to remember a place, such as a magnet, a ceramic plate or local sweets.

A period during a tour when the group is not guided and people can walk around, shop, eat or rest on their own.

A short journey on a boat for pleasure, often with stops for swimming, sightseeing or lunch, usually lasting a few hours or a day.

A place of special cultural or natural value that UNESCO has added to its World Heritage List, such as Ephesus, Pamukkale or the historic areas of Istanbul.

Counting the people in a group to make sure everyone is there, for example before a tour bus leaves a stop.

A person who travels with a group for the whole trip, looks after the organisation and any problems, and works with local guides at each place.

A small device or phone app that plays recorded information about a museum or site while visitors walk around at their own pace.

The spoken information, explanation, and storytelling provided by a guide during a tour or excursion.

The scheduled time when a tour, bus, boat, flight, or group is expected to leave a place.

Describes a sightseeing service that lets ticket holders leave and rejoin vehicles at designated stops.

An organized activity or visit ashore during a cruise ship's port stop.

A port visited by a ship during its voyage.

A port where a cruise ends and the next cruise begins, with passengers leaving and joining.

Tourism pressure that seriously harms local life, the environment or the quality of visits.

The level of visitor use a place can support without unacceptable damage or loss of quality.

Tourism in which local communities have a substantial role in decisions and receive benefits.

Tourism based on visits or stays connected with working farms and agricultural activities.

Travel combining a holiday with voluntary work at the destination.

Visits to places associated with death, disaster or human suffering.

Tourism designed to reduce barriers for people with disabilities and other access needs.

Travel that favours an unhurried pace, longer engagement and closer contact with a place.

Responsible travel to natural areas that supports conservation and local people and includes learning.

A business that sells holidays, tours, tickets and hotel stays to travellers, often earning a commission from suppliers.

Transport arranged for travellers between two places, usually the airport and the hotel, as part of a booking or package.

A company that puts together holiday packages from flights, hotels, transfers and tours and sells them directly or through travel agencies.

The busiest time of year for tourism, when demand is strongest and hotel and travel prices are at their highest.

A holiday sold at one price that includes travel and accommodation, and often transfers and meals, arranged by a tour operator.

A document from a travel agency or tour operator showing that a guest has booked, and usually paid for, a hotel stay, tour or transfer.

A number of rooms that a hotel gives a tour operator or agency to sell for set dates at agreed rates under a contract.

A list of the guests in a group, sent before arrival, showing their names, room types and who shares a room with whom.

Short for online travel agency: a website or app that sells hotel rooms, flights and tours online, such as Booking.com or Expedia.

A percentage of the price that a hotel or supplier pays an agency or online platform for each booking it brings.

The time of year when the fewest tourists travel to a place, so hotels are quieter and prices are usually lower.

A person whose job is to plan and sell trips, hotel stays, flights and tours to customers, usually working for a travel agency.

A tour operator's employee who looks after its guests at a resort, gives information, sells excursions and helps with problems.

A short meeting that a tour operator's rep holds for newly arrived guests to give useful information about the hotel, the area and excursions.

A small printed booklet or digital document with pictures and information about a hotel, destination, tour or holiday offer.

Short for free independent traveller: a guest who travels alone or in a small party, not as part of a group, and arranges their own trip.

Short for destination management company: a local company that organises transfers, tours, events and hotels for groups coming from abroad.

Insurance that pays for problems during a trip, such as medical costs, a cancelled holiday or lost luggage.

A hotel rate on which the property agrees to pay commission to a travel agency, agent, or other intermediary.

A document or online form used to collect the details needed to make or request a booking.

A wholesaler that distributes accommodation inventory to travel sellers rather than mainly to individual guests.

A network through which travel sellers access and book inventory from multiple travel suppliers.

Combining travel components and pricing them together when a customer makes a booking.

A shared transfer or tour service sold by individual seat on a coach with other passengers.

A trip arranged so travel professionals can experience a destination or product before selling or promoting it.

A holiday arrangement combining air travel with car hire at the destination.

A trip with local assistance at destinations but usually without one escort travelling throughout.

Visits outside their usual environment to a country by people who normally live in another country.

Visits outside their usual environment and country of residence by people who normally live in that country.

Travel within a country by people who usually live there, outside their usual environment.

The share of tourism spending that leaves the destination economy instead of remaining locally.

A holiday spent at home or close to home rather than travelling far away.

Travel that combines a business trip with personal leisure time.

A stay away from home during which someone works remotely while enjoying a holiday setting.

Travel whose main purpose is spending time with friends or family living elsewhere.

An organization coordinating tourism development and management for a destination.

A statistical framework that measures tourism's economic contribution using national accounting concepts.

Economic activity supported by visitors, including spending beyond accommodation and attractions.

Encouraging a guest to buy a better or more expensive product or service, such as a higher room category, a better wine or a spa package.

Short for average daily rate: the average price paid for each room sold, calculated as room revenue divided by the number of rooms sold.

Short for revenue per available room: total room revenue divided by all rooms available for sale, or ADR multiplied by the occupancy rate.

Setting the right prices and selling conditions for each room type, date and sales channel to earn as much as possible from the hotel's rooms.

A special room price that a hotel agrees with a company for its employees' business trips, usually lower than the public rate.

The price a hotel charges a travel agency or tour operator without commission; the agency adds its own profit before selling to the guest.

A message from a hotel telling tour operators and agencies to stop selling rooms for certain dates or room types, usually because it is nearly full.

The amount or percentage that an agency or seller adds to the cost price of a product or service to make a profit.

A scheme in which a hotel chain or company gives regular guests points, discounts or benefits to encourage them to keep booking with it.

Estimated demand for rooms if the hotel had no sell-out limits, closed dates, or other inventory restrictions affecting bookings.

The total set of rooms a property has available to sell, often organized by type, date, condition, and sales channel.

A price that changes according to the time of year, based on expected demand, weather, holidays, or local travel patterns.

A night directly before or after a busier date, often monitored to extend stays and improve occupancy around peak demand.

A revenue comparison used to judge whether accepting one booking, often a group, is worth the business it would replace.

A reservation made for business travel, company events, or staff accommodation, usually under agreed company terms or rates.

A special room or service price offered to a group booking, usually based on a minimum number of guests or rooms.

An estimated proportion of booked rooms expected to cancel or otherwise not be used.

The speed at which reservations accumulate for a future date or period.

A condition that separates customer groups eligible for different prices.

An arrangement in which comparable room offers have matching prices across specified sales channels.

A hotel's lowest standard public room rate for a specified date and room type under stated booking conditions.

An agreement allowing an eligible customer to book an agreed rate while the covered room category remains available.

A discounted offer that hides the supplier's identity or some product details until a later booking stage.

Software that updates room availability and rates across multiple booking channels.

Short for meetings, incentives, conferences and exhibitions: the part of tourism that deals with business events and group travel for companies.

A room in a hotel that companies or groups can rent for meetings, training sessions or presentations, usually with equipment such as a projector.

A short break during a meeting or conference when hot drinks, water and snacks are served to the participants.

The place where an event such as a conference, wedding, concert or party is held.

A detailed event document listing meal choices, timing, room setup, guest numbers, and service instructions for a banquet or function.

A planned timetable showing when parts of an event happen, including sessions, breaks, setup, and closing times.

A room in a hotel or venue used for meetings, banquets, conferences, weddings, or other organized events.

A priced set of meeting services, usually including room hire, equipment, refreshments, and sometimes meals or stationery.

A per-person price for a day's meeting services, usually without overnight accommodation.

A conference where participants stay overnight at the meeting venue or associated accommodation.

A meeting arrangement with participants seated around part of each table, facing the presentation area.

A seating arrangement with rows of chairs facing a stage or speaker and normally no tables.

A meeting layout with rows of tables and chairs facing a speaker or screen.

A meeting layout with tables forming a square around an empty centre.

A meeting layout with tables arranged along three sides, leaving an open centre and one open end.

A supervisor who directs serving staff during a banquet or catered function.

The minimum agreed food and beverage spend for an event or venue booking.

An event contract provision describing consequences if fewer rooms or services are used than agreed.

A service that coordinates accommodation bookings for people attending a large event.