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Tourism & Hospitality vocabulary · Front Office

Front office

Meaning in tourism & hospitality, with examples

nounCommon term

In tourism & hospitality, front office means: The hotel department that handles guest arrival, departure, reception, room status communication, and many daily guest requests.

In Turkish: ön büro

How it is used

Used in hotels when referring to reception operations, guest service coordination, room assignment, billing support, and shift handovers.

Example sentences

  1. Front office informed housekeeping that three early arrivals were waiting, so the cleaned rooms were released first.

    Here, the term refers to the department coordinating arrivals and communicating room priorities to other hotel teams.

  2. During the evening shift, front office handled check-ins, answered billing questions, and arranged two airport taxis.

    In this example, the term covers the reception-based team managing several guest-facing tasks at the same time.

Common collocations

  • front office staff
  • front office manager
  • front office operations
  • front deskThe counter near the hotel entrance where guests check in, check out, pay and ask for help; also the team that works there.
  • receptionistA person who works at the hotel front desk, welcoming guests, checking them in and out and answering their questions.

More terms: Front Office

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