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Tourism & Hospitality vocabulary · Front Office

PMS

Meaning in tourism & hospitality, with examples

/ˌpiː em ˈes/abbreviationCommon term

In tourism & hospitality, PMS means: Short for property management system: the hotel software used for reservations, check-in and check-out, room status and guest bills.

In Turkish: otel yönetim sistemi, otel otomasyon programı, PMS

How it is used

Front office, reservations and housekeeping work in the PMS every day. It connects to door locks, restaurant tills (POS), the channel manager and accounting. Staff say "It's in the system" or "Let me check the PMS". Opera and Protel are well-known examples.

Example sentences

  1. Please update the room status in the PMS as soon as the room is clean.

  2. The PMS is down, so we're checking guests in manually for now.

Common collocations

  • hotel PMS
  • update the PMS
  • PMS training
  • the PMS is down
  • night auditA daily process, done late at night, of checking all the day's transactions, posting room charges and closing the hotel's business day.
  • front deskThe counter near the hotel entrance where guests check in, check out, pay and ask for help; also the team that works there.
  • out of orderNot working; for a hotel room, closed for repairs and taken off sale until the problem is fixed.
  • reservationAn arrangement made in advance to keep a room, table, seat or service for a guest on a particular date.

More terms: Front Office

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