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Tourism & Hospitality vocabulary · Front Office

Upgrade

Meaning in tourism & hospitality, with examples

/ˈʌpɡreɪd/nounCore term

In tourism & hospitality, upgrade means: A move to a better room, seat or service than the one booked, either free of charge or for an extra payment.

In Turkish: oda yükseltme, upgrade, üst kategoriye geçiş

How it is used

Hotels give complimentary upgrades to VIPs, loyalty members, honeymooners or guests who had a problem, and sell paid upgrades at check-in. Also a verb: "We've upgraded you to a sea-view room." The opposite is downgrade.

Example sentences

  1. As it's your anniversary, we've given you a free upgrade to a junior suite.

  2. Would you like to upgrade to a room with a private pool for 60 euros a night?

Common collocations

  • complimentary upgrade
  • free upgrade
  • paid upgrade
  • upgrade to a suite
  • room upgrade
  • suiteA large hotel room or set of rooms, usually with a separate living area as well as a bedroom.
  • sea viewA view of the sea from a hotel room, or a room that has this view, usually sold at a higher price.
  • complimentaryGiven free of charge by a hotel or business, often as a courtesy or as part of good service.
  • VIPShort for very important person: a guest who receives special attention because of their status, spending, loyalty or influence.
  • repeat guestA guest who has stayed at the same hotel before and has come back again.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Front Office

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