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Tourism & Hospitality vocabulary · Guest Relations & Complaints

VIP

Meaning in tourism & hospitality, with examples

/ˌviː aɪ ˈpiː/abbreviationCommon term

In tourism & hospitality, VIP means: Short for very important person: a guest who receives special attention because of their status, spending, loyalty or influence.

In Turkish: VIP, çok önemli misafir

How it is used

Hotels mark VIPs in the PMS, often in levels such as VIP 1 to VIP 3, and plan VIP amenities, upgrades and a personal welcome. Staff discuss VIP arrivals, VIP treatment and the VIP list in daily briefings. Spoken letter by letter: V-I-P.

Example sentences

  1. We have two VIP arrivals today, and the general manager will meet them in the lobby.

  2. Please make sure the VIP room has fresh flowers and a fruit plate by 3 p.m.

Common collocations

  • VIP guest
  • VIP arrival
  • VIP treatment
  • VIP amenities
  • VIP list
  • amenitiesUseful or pleasant features and services a hotel offers, such as a pool, gym or free Wi-Fi; also the small items provided in rooms.
  • upgradeA move to a better room, seat or service than the one booked, either free of charge or for an extra payment.
  • guest relationsThe hotel department that looks after guest satisfaction, welcomes guests, handles special requests and helps solve complaints.
  • repeat guestA guest who has stayed at the same hotel before and has come back again.

More terms: Guest Relations & Complaints

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