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Tourism & Hospitality vocabulary · Guest Relations & Complaints

Look into

Meaning in tourism & hospitality, with examples

/ˌlʊk ˈɪntuː/phrasal verbCommon term

In tourism & hospitality, look into means: To find out more about a problem or request so that it can be solved; staff often promise this to a guest.

In Turkish: ilgilenmek, incelemek, araştırmak

How it is used

A standard, reassuring phrase in complaint handling: "I'll look into it right away." It sounds more professional with a time and an action: "I'll look into it and call you back within ten minutes."

Example sentences

  1. I'm sorry the air conditioning isn't working. I'll look into it right away.

  2. We've looked into the charge on your bill, and it was our mistake. It has been removed.

Common collocations

  • look into a complaint
  • look into it right away
  • look into the matter
  • promise to look into
  • complaintA statement from a guest that something is wrong or not good enough, such as noise, a dirty room or slow service.
  • follow upTo contact someone again or check later that a problem has been solved or a request has been completed.
  • escalateTo pass a problem or complaint to a more senior person or department because it cannot be solved at the first level.
  • inconvenienceTrouble, difficulty or discomfort caused to a guest; the word is often used when staff apologize for a problem.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Guest Relations & Complaints

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