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Customer Service vocabulary · Requests & Complaints

Look into

Meaning in customer service, with examples

/ˌlʊk ˈɪntuː/phrasal verbCore term

In customer service, look into means: To examine or investigate a problem or question in order to find out the facts and a possible solution.

In Turkish: incelemek, araştırmak, kontrol etmek

How it is used

One of the most useful phrases on calls and chats, because it shows action without promising a result yet: "Let me look into that for you." The object always comes after into: "look into the problem", "look into it".

Example sentences

  1. Let me look into your order and see what happened.

  2. Our billing team is looking into the extra charge on your statement.

Common collocations

  • look into it
  • look into the problem
  • look into the matter
  • look into your account
  • issueA problem or difficulty that a customer has with a product, a service or an account.
  • resolveTo find a solution to a problem, complaint or disagreement so that it no longer exists.
  • follow upTo contact someone again or take further action after a first conversation, to check progress or to finish something.
  • get back toTo contact someone again later with an answer or information that you could not give them earlier.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Requests & Complaints

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