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Customer Service vocabulary · Requests & Complaints

Request

Meaning in customer service, with examples

/rɪˈkwest/nounCore term

In customer service, request means: Something a customer formally asks a company to do, such as changing an address, sending a document or cancelling a service.

In Turkish: talep, istek

How it is used

You receive, process, handle, approve or reject a request. In ticketing systems a service request (a normal ask) is often kept separate from an incident (something broken). Fixed phrases: "at the customer's request", "on request".

Example sentences

  1. Your request to change the delivery address has been processed.

  2. We can send a copy of the contract on request.

  3. I've received a request from the customer to close the account.

Common collocations

  • make a request
  • process a request
  • service request
  • on request
  • at the customer's request
  • inquiryA question or a request for information that a customer sends or asks, for example about a product, a price or the status of an order.
  • ticketA record in a support system for one customer request or problem, used to track it from the first contact until it is solved.
  • complaintA statement that someone is unhappy or not satisfied with a product, a service or the way they were treated.
  • priorityThe level of importance or urgency given to a ticket, which decides how quickly it should be handled.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Requests & Complaints

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