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Customer Service vocabulary · Requests & Complaints

Complaint

Meaning in customer service, with examples

/kəmˈpleɪnt/nounCore term

In customer service, complaint means: A statement that someone is unhappy or not satisfied with a product, a service or the way they were treated.

In Turkish: şikayet, yakınma

How it is used

Companies receive, handle, log and resolve complaints. Customers make or file a complaint; a formal complaint is a written one that follows the company's official procedure. Many companies have a separate complaints team for serious cases.

Example sentences

  1. I'd like to make a complaint about the engineer who visited yesterday.

  2. We logged forty complaints about late deliveries last week.

Common collocations

  • make a complaint
  • file a complaint
  • handle a complaint
  • formal complaint
  • complaints procedure
  • issueA problem or difficulty that a customer has with a product, a service or an account.
  • resolveTo find a solution to a problem, complaint or disagreement so that it no longer exists.
  • escalateTo pass a problem or complaint to a more senior person or a more specialised team because the first person cannot solve it.
  • irateVery angry, usually about something that seems unfair or badly handled.
  • compensationMoney, a discount or another benefit given to a customer to make up for a problem, a loss or poor service.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Requests & Complaints

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