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Customer Service vocabulary · Customer Service Basics

Customer

Meaning in customer service, with examples

/ˈkʌstəmə/nounCore term

In customer service, customer means: A person or organisation that buys goods or services from a company, or that uses the services it provides.

In Turkish: müşteri

How it is used

The everyday word in retail, telecoms, banking and online shopping. Agents talk about existing customers, new customers, repeat customers and business customers, and refer to "the customer" in notes and reports.

Example sentences

  1. Can I have the customer's account number before you transfer the call?

  2. We had over two hundred customers on the line during this morning's outage.

Common collocations

  • existing customer
  • new customer
  • repeat customer
  • business customer
  • customer base
  • customer serviceThe help and advice a company gives people before, during and after they buy something; also the department that gives this help.
  • accountA customer's registered record with a company, holding their personal details, orders, payments and settings.
  • customer loyaltyA customer's wish to keep buying from the same company, even when competitors are available.
  • customer journeyAll the steps a customer goes through with a company, from first hearing about it to buying, using the product and asking for help.

More terms: Customer Service Basics

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