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Customer Service vocabulary · Customer Service Basics

Technical support

Meaning in customer service, with examples

nounCore term

In customer service, technical support means: Help given to customers who have problems using a product, especially devices, software or internet services.

In Turkish: teknik destek

How it is used

Also called tech support. Teams are often divided into levels, from first-line support to specialist engineers. Customers ask to be put through to technical support, and job ads look for technical support agents.

Example sentences

  1. For problems with the app, please contact our technical support team.

  2. I'm transferring you to technical support; they can check the line remotely.

Common collocations

  • technical support team
  • contact technical support
  • technical support agent
  • remote technical support
  • help deskA team or service, often inside a company or for software products, that answers users' questions and solves their technical problems.
  • troubleshootTo find the cause of a technical problem step by step and try to fix it.
  • first-line supportThe first level of a support team, which receives all incoming requests, solves simple problems and escalates the rest.
  • customer serviceThe help and advice a company gives people before, during and after they buy something; also the department that gives this help.

More terms: Customer Service Basics

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