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Customer Service vocabulary · Tickets & Escalation

Workaround

Meaning in customer service, with examples

/ˈwɜːkəraʊnd/nounCommon term

In customer service, workaround means: A temporary way of avoiding a problem or getting a task done while the real fault has not yet been fixed.

In Turkish: geçici çözüm, alternatif yol

How it is used

Support teams offer a workaround when a bug or outage cannot be fixed immediately: "As a workaround, you can use the mobile app." Known issues in the knowledge base often list a workaround. The verb form is two words: work around a problem.

Example sentences

  1. There's no fix yet, but there is a workaround: export the file as a PDF first.

  2. The workaround worked, but the customer still wants the bug fixed properly.

Common collocations

  • offer a workaround
  • temporary workaround
  • find a workaround
  • known workaround
  • troubleshootTo find the cause of a technical problem step by step and try to fix it.
  • issueA problem or difficulty that a customer has with a product, a service or an account.
  • resolutionThe solution to a problem or complaint, or the point at which it is fully solved.
  • technical supportHelp given to customers who have problems using a product, especially devices, software or internet services.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Tickets & Escalation

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