Troubleshoot

How it is used

Technical support agents troubleshoot devices, connections and software together with customers: restarting, checking settings, testing one thing at a time. Troubleshooting steps are often listed in the knowledge base. Many people avoid the past tense and say "we did some troubleshooting".

Example sentences

1. Let's troubleshoot the router together. Can you see any lights on the front?

2. After twenty minutes of troubleshooting, we found the cable was loose.

Common collocations

• troubleshoot the problem
• troubleshooting steps
• basic troubleshooting
• troubleshooting guide

Related terms

• technical supportHelp given to customers who have problems using a product, especially devices, software or internet services.
• workaroundA temporary way of avoiding a problem or getting a task done while the real fault has not yet been fixed.
• issueA problem or difficulty that a customer has with a product, a service or an account.
• knowledge baseA collection of articles, guides and answers that agents or customers can search to find solutions to common problems.

This word in other fields

The same English word can have a different meaning in another field:

• troubleshoot · Software Engineering
• troubleshoot · Networking & Telecommunications
• troubleshoot · Robotics & Automation
• troubleshoot · Electrical & Electronics Engineering
• troubleshoot · Mechanical Engineering
• troubleshoot · Aviation

More terms: Tickets & Escalation

• ticket
• escalate
• follow up
• reference number
• priority
• first-line support
• backlog
• resolution
• status update