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Customer Service vocabulary · Tickets & Escalation

Follow up

Meaning in customer service, with examples

/ˌfɒləʊ ˈʌp/phrasal verbCore term

In customer service, follow up means: To contact someone again or take further action after a first conversation, to check progress or to finish something.

In Turkish: takip etmek, takibini yapmak, geri dönüş yapmak

How it is used

Common in promises to customers: "I'll follow up with our delivery partner and email you tomorrow." You follow up on a ticket and follow up with a person. The noun and adjective take a hyphen: a follow-up call, a follow-up email.

Example sentences

  1. I'll follow up with the courier and let you know what they say.

  2. Can you send a follow-up email to confirm the new delivery date?

Common collocations

  • follow up with the customer
  • follow up on a ticket
  • follow-up call
  • follow-up email
  • get back toTo contact someone again later with an answer or information that you could not give them earlier.
  • call backTo phone someone again, or to return a call from someone who phoned you earlier.
  • status updateA short message that tells a customer or colleague how a case, order or problem is progressing.
  • ticketA record in a support system for one customer request or problem, used to track it from the first contact until it is solved.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Tickets & Escalation

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