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Customer Service vocabulary · Tickets & Escalation

Reference number

Meaning in customer service, with examples

nounCore term

In customer service, reference number means: A number given to a ticket, case or transaction so that anyone in the company can find it quickly later.

In Turkish: referans numarası, kayıt numarası, başvuru numarası

How it is used

Agents give the customer a reference number at the end of a call or in an email, and ask for it when the customer contacts them again: "Do you have a reference number?" Also called a case number, ticket number or simply a reference (ref.).

Example sentences

  1. Please keep this reference number in case you need to call us again.

  2. Could you put your reference number in the subject line of your email?

Common collocations

  • give a reference number
  • quote your reference number
  • case reference number
  • reference number for your complaint
  • ticketA record in a support system for one customer request or problem, used to track it from the first contact until it is solved.
  • order numberA unique code that a shop gives to each purchase so that the order can be found, tracked and discussed later.
  • follow upTo contact someone again or take further action after a first conversation, to check progress or to finish something.
  • CRMCustomer relationship management: software and practices that keep all information about customers and their contacts with a company in one place.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Tickets & Escalation

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