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Customer Service vocabulary · Orders, Accounts & Billing

Order number

Meaning in customer service, with examples

nounCore term

In customer service, order number means: A unique code that a shop gives to each purchase so that the order can be found, tracked and discussed later.

In Turkish: sipariş numarası

How it is used

Usually the first thing an agent asks for: "Could I have your order number, please?" It appears in the confirmation email and on the invoice. Agents read it back to the customer to check it, often digit by digit.

Example sentences

  1. Could you give me your order number? It starts with two letters.

  2. That order number doesn't match anything in our system. Could you check the email again?

Common collocations

  • give your order number
  • quote the order number
  • order number reference
  • confirm the order number
  • tracking numberA code given to a parcel by the courier so that the customer and the seller can follow online where it is.
  • reference numberA number given to a ticket, case or transaction so that anyone in the company can find it quickly later.
  • deliveryThe act of bringing goods to a customer's address; also the goods that are brought.
  • accountA customer's registered record with a company, holding their personal details, orders, payments and settings.

More terms: Orders, Accounts & Billing

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