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Customer Service vocabulary · Orders, Accounts & Billing

Cancel

Meaning in customer service, with examples

/ˈkænsəl/verbCore term

In customer service, cancel means: To stop an order, booking, subscription or service so that it does not happen or does not continue.

In Turkish: iptal etmek, sonlandırmak

How it is used

Customers cancel an order, a subscription, a contract or a direct debit, and agents process the cancellation. Before cancelling, companies often try to keep the customer with a special offer, which is part of retention work.

Example sentences

  1. I'd like to cancel my subscription at the end of this month.

  2. Your order was cancelled because the payment didn't go through.

Common collocations

  • cancel an order
  • cancel a subscription
  • cancel the contract
  • cancellation fee
  • process a cancellation
  • subscriptionAn arrangement in which a customer pays regularly, for example monthly or yearly, to receive a product or use a service.
  • customer retentionKeeping existing customers so that they continue buying from or using a company, instead of leaving for a competitor.
  • churnThe loss of customers who stop using a company's service or cancel their subscription during a certain period.
  • refundMoney that is paid back to a customer, for example because they returned a product, cancelled a service or were charged by mistake.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Orders, Accounts & Billing

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