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Customer Service vocabulary · Orders, Accounts & Billing

Delivery

Meaning in customer service, with examples

/dɪˈlɪvəri/nounCore term

In customer service, delivery means: The act of bringing goods to a customer's address; also the goods that are brought.

In Turkish: teslimat, gönderi, kargo

How it is used

Customers ask about delivery dates, delivery times and delivery fees. Typical problems are a late delivery, a missed delivery, a failed delivery attempt and a delivery to the wrong address. Agents check the delivery status with the courier.

Example sentences

  1. Delivery usually takes two to three working days.

  2. The courier tried to deliver your parcel, but nobody was home, so it's been taken to the depot.

Common collocations

  • delivery date
  • late delivery
  • delivery address
  • delivery status
  • free delivery
  • tracking numberA code given to a parcel by the courier so that the customer and the seller can follow online where it is.
  • order numberA unique code that a shop gives to each purchase so that the order can be found, tracked and discussed later.
  • out of stockNot available to buy at the moment because the shop or warehouse has none left.
  • returnTo send or take a product back to the seller, usually because it is faulty, wrong or no longer wanted.

More terms: Orders, Accounts & Billing

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