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Customer Service vocabulary · Orders, Accounts & Billing

Invoice

Meaning in customer service, with examples

/ˈɪnvɔɪs/nounCore term

In customer service, invoice means: A document from a seller that lists the goods or services provided, their prices and the amount the buyer has to pay.

In Turkish: fatura

How it is used

Sellers issue and send invoices; buyers receive and pay them. An invoice has a number and a due date. Customers often call to ask for a copy of an invoice or to report an error on it. Invoice is common between businesses; individual consumers more often talk about a bill.

Example sentences

  1. I'll email you a copy of the invoice right away.

  2. There's a mistake on invoice 2041: we were charged for twelve licences, not ten.

Common collocations

  • issue an invoice
  • send an invoice
  • copy of the invoice
  • invoice number
  • pay an invoice
  • billingThe process of preparing and sending bills or invoices to customers and taking their payments; also the department that does this.
  • receiptA paper or electronic document that shows you have paid for something, with the date, the items and the price.
  • overchargeTo ask a customer to pay more than the correct amount, often by mistake.
  • proof of purchaseA document, such as a receipt, an invoice or an order confirmation, that shows when and where a product was bought.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Orders, Accounts & Billing

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