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Customer Service vocabulary · Orders, Accounts & Billing

Overcharge

Meaning in customer service, with examples

/ˌəʊvəˈtʃɑːdʒ/verbCommon term

In customer service, overcharge means: To ask a customer to pay more than the correct amount, often by mistake.

In Turkish: fazla ücret almak, fazladan tahsilat yapmak

How it is used

Customers say "I've been overcharged" or "You've overcharged me." Agents check the bill, confirm the overcharge (the noun is stressed on the first syllable) and arrange a refund or a credit. The opposite is undercharge.

Example sentences

  1. I think I've been overcharged; my bill is twice the usual amount.

  2. We overcharged you by £12, and the difference will be refunded today.

Common collocations

  • be overcharged
  • overcharge a customer
  • overcharge by
  • refund the overcharge
  • billingThe process of preparing and sending bills or invoices to customers and taking their payments; also the department that does this.
  • invoiceA document from a seller that lists the goods or services provided, their prices and the amount the buyer has to pay.
  • refundMoney that is paid back to a customer, for example because they returned a product, cancelled a service or were charged by mistake.
  • chargebackA reversal of a card payment that happens when a customer disputes a transaction with their bank or card provider.

More terms: Orders, Accounts & Billing

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