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Customer Service vocabulary · Orders, Accounts & Billing

Chargeback

Meaning in customer service, with examples

/ˈtʃɑːdʒbæk/nounAdvanced term

In customer service, chargeback means: A reversal of a card payment that happens when a customer disputes a transaction with their bank or card provider.

In Turkish: ters ibraz, harcama itirazı

How it is used

A customer may open a chargeback if an item never arrived or a payment was not authorised. The bank takes the money back from the merchant, who can respond with evidence. Customer service teams often try to solve the problem before the customer goes to the bank.

Example sentences

  1. The customer opened a chargeback, so we can't issue a separate refund.

  2. Chargebacks for undelivered parcels went up during the holiday season.

Common collocations

  • open a chargeback
  • file a chargeback
  • chargeback dispute
  • chargeback rate
  • refundMoney that is paid back to a customer, for example because they returned a product, cancelled a service or were charged by mistake.
  • billingThe process of preparing and sending bills or invoices to customers and taking their payments; also the department that does this.
  • overchargeTo ask a customer to pay more than the correct amount, often by mistake.
  • proof of purchaseA document, such as a receipt, an invoice or an order confirmation, that shows when and where a product was bought.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Orders, Accounts & Billing

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