Okuzeka
Customer Service vocabulary · Orders, Accounts & Billing

Billing

Meaning in customer service, with examples

/ˈbɪlɪŋ/nounCore term

In customer service, billing means: The process of preparing and sending bills or invoices to customers and taking their payments; also the department that does this.

In Turkish: faturalandırma, fatura işlemleri, fatura birimi

How it is used

Common in telecoms, utilities and subscriptions: billing department, billing address, billing cycle, billing error. Many calls are billing questions, for example about an unexpected charge or a payment date.

Example sentences

  1. I'll transfer you to billing; they can explain the charges on your last bill.

  2. Please check that your billing address matches the address on your card.

Common collocations

  • billing department
  • billing address
  • billing cycle
  • billing error
  • billing inquiry
  • invoiceA document from a seller that lists the goods or services provided, their prices and the amount the buyer has to pay.
  • overchargeTo ask a customer to pay more than the correct amount, often by mistake.
  • subscriptionAn arrangement in which a customer pays regularly, for example monthly or yearly, to receive a product or use a service.
  • accountA customer's registered record with a company, holding their personal details, orders, payments and settings.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Orders, Accounts & Billing

Practise with graded reading

Reading at the right level is the fastest way to make new words stick. Pick free English books by level: