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Customer Service vocabulary · Orders, Accounts & Billing

Verify

Meaning in customer service, with examples

/ˈverɪfaɪ/verbCore term

In customer service, verify means: To check that something is true or correct, especially to confirm that a caller really is the account holder.

In Turkish: doğrulamak, teyit etmek, kimliğini doğrulamak

How it is used

Before discussing an account, agents verify the customer's identity with security questions, a date of birth or a one-time code. Common phrases: "verify your identity", "verify your account", "For security, I need to verify a few details." The noun is verification.

Example sentences

  1. Before we continue, I just need to verify a few details. Can you confirm your date of birth?

  2. We couldn't verify your identity, so we're unable to make changes to the account.

Common collocations

  • verify your identity
  • verify the account
  • verify a few details
  • identity verification
  • security verification
  • accountA customer's registered record with a company, holding their personal details, orders, payments and settings.
  • personal dataAny information that can identify a living person, such as a name, address, phone number, email address or card details.
  • CRMCustomer relationship management: software and practices that keep all information about customers and their contacts with a company in one place.
  • scriptA written text or guide that tells agents what to say during a call, including the greeting, key questions and the closing.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Orders, Accounts & Billing

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