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Customer Service vocabulary · Orders, Accounts & Billing

Account

Meaning in customer service, with examples

/əˈkaʊnt/nounCore term

In customer service, account means: A customer's registered record with a company, holding their personal details, orders, payments and settings.

In Turkish: hesap, müşteri hesabı

How it is used

Customers create, log in to, update, close or suspend an account. Agents access the account only after verifying the caller. The account holder is the person the account belongs to, and usually only they can make changes.

Example sentences

  1. For security reasons I can only discuss the account with the account holder.

  2. You can change your password in your account settings.

Common collocations

  • account holder
  • account number
  • account settings
  • close an account
  • log in to your account
  • verifyTo check that something is true or correct, especially to confirm that a caller really is the account holder.
  • billingThe process of preparing and sending bills or invoices to customers and taking their payments; also the department that does this.
  • subscriptionAn arrangement in which a customer pays regularly, for example monthly or yearly, to receive a product or use a service.
  • personal dataAny information that can identify a living person, such as a name, address, phone number, email address or card details.
  • CRMCustomer relationship management: software and practices that keep all information about customers and their contacts with a company in one place.

More terms: Orders, Accounts & Billing

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