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Customer Service vocabulary · Orders, Accounts & Billing

Subscription

Meaning in customer service, with examples

/səbˈskrɪpʃən/nounCore term

In customer service, subscription means: An arrangement in which a customer pays regularly, for example monthly or yearly, to receive a product or use a service.

In Turkish: abonelik, üyelik

How it is used

Customers start, renew, upgrade, downgrade, pause or cancel a subscription. Many calls are about automatic renewal and unexpected charges. Common phrases: monthly subscription, annual subscription, subscription plan, subscription fee.

Example sentences

  1. Your subscription renews automatically on the 1st of each month.

  2. I'd like to downgrade my subscription to the basic plan.

Common collocations

  • cancel a subscription
  • renew a subscription
  • monthly subscription
  • subscription plan
  • subscription fee
  • cancelTo stop an order, booking, subscription or service so that it does not happen or does not continue.
  • billingThe process of preparing and sending bills or invoices to customers and taking their payments; also the department that does this.
  • churnThe loss of customers who stop using a company's service or cancel their subscription during a certain period.
  • accountA customer's registered record with a company, holding their personal details, orders, payments and settings.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Orders, Accounts & Billing

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