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Customer Service vocabulary · Orders, Accounts & Billing

Personal data

Meaning in customer service, with examples

nounCommon term

In customer service, personal data means: Any information that can identify a living person, such as a name, address, phone number, email address or card details.

In Turkish: kişisel veri, kişisel bilgiler

How it is used

Agents handle personal data every day, so their work is shaped by data protection laws such as the GDPR in the EU and KVKK in Turkey. Common phrases: process personal data, protect personal data, a data breach. Account details are usually shared only after the caller is verified.

Example sentences

  1. We can't send personal data by email unless it is encrypted.

  2. Personal data in call recordings is deleted after twelve months.

Common collocations

  • process personal data
  • protect personal data
  • personal data request
  • data protection
  • data breach
  • verifyTo check that something is true or correct, especially to confirm that a caller really is the account holder.
  • accountA customer's registered record with a company, holding their personal details, orders, payments and settings.
  • CRMCustomer relationship management: software and practices that keep all information about customers and their contacts with a company in one place.
  • quality assuranceChecking calls, chats and emails against set standards to make sure the service is correct, consistent and polite.

More terms: Orders, Accounts & Billing

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