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Customer Service vocabulary · Refunds, Returns & Compensation

Proof of purchase

Meaning in customer service, with examples

nounCommon term

In customer service, proof of purchase means: A document, such as a receipt, an invoice or an order confirmation, that shows when and where a product was bought.

In Turkish: satın alma belgesi, fiş veya fatura, alışveriş kanıtı

How it is used

Needed for returns, exchanges and warranty claims. Agents ask "Do you have proof of purchase?" and, depending on company rules, accept a receipt, a bank statement or an order email.

Example sentences

  1. We'll need proof of purchase to repair the device under warranty.

  2. An order confirmation email is accepted as proof of purchase.

Common collocations

  • show proof of purchase
  • valid proof of purchase
  • proof of purchase required
  • keep your proof of purchase
  • receiptA paper or electronic document that shows you have paid for something, with the date, the items and the price.
  • invoiceA document from a seller that lists the goods or services provided, their prices and the amount the buyer has to pay.
  • warrantyA written promise from a manufacturer or seller to repair or replace a product if it develops a fault within a certain period.
  • return policyA company's rules about whether, when and how customers can return products, and what they receive back.

More terms: Refunds, Returns & Compensation

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