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Customer Service vocabulary · Refunds, Returns & Compensation

Faulty

Meaning in customer service, with examples

/ˈfɔːlti/adjectiveCore term

In customer service, faulty means: Not working properly because something is wrong with it, often from the time it was made or delivered.

In Turkish: arızalı, kusurlu, bozuk

How it is used

Used for products and parts: a faulty charger, a faulty item, faulty goods. Customers say a product "is faulty" or "arrived faulty". Return policies usually treat faulty items differently from items a customer simply does not want.

Example sentences

  1. The kettle was faulty from day one; it never switched off by itself.

  2. If the item is faulty, we'll cover the cost of returning it.

Common collocations

  • faulty item
  • faulty product
  • arrive faulty
  • faulty goods
  • report a faulty product
  • replacementA new product sent to a customer instead of one that was faulty, damaged, lost or wrong.
  • warrantyA written promise from a manufacturer or seller to repair or replace a product if it develops a fault within a certain period.
  • returnTo send or take a product back to the seller, usually because it is faulty, wrong or no longer wanted.
  • refundMoney that is paid back to a customer, for example because they returned a product, cancelled a service or were charged by mistake.

More terms: Refunds, Returns & Compensation

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