Okuzeka
Customer Service vocabulary · Refunds, Returns & Compensation

Store credit

Meaning in customer service, with examples

nounCommon term

In customer service, store credit means: An amount of money that a shop gives a customer to spend on future purchases there, instead of paying cash back to their card.

In Turkish: mağaza kredisi, alışveriş bakiyesi, hediye çeki bakiyesi

How it is used

Offered for returns without a receipt, after a sale or as a goodwill gesture. Customers may receive store credit as a gift card or as a balance in their online account. Some customers prefer a refund, so agents explain the difference clearly.

Example sentences

  1. Without a receipt, we can only offer store credit for the return.

  2. The store credit has been added to your account and doesn't expire.

Common collocations

  • offer store credit
  • receive store credit
  • store credit balance
  • use store credit
  • refundMoney that is paid back to a customer, for example because they returned a product, cancelled a service or were charged by mistake.
  • voucherA paper or digital code that can be used instead of money or to get a discount on a product or service.
  • goodwill gestureSomething a company gives a customer, such as a discount or a small refund, to show that it cares, even when it does not have to.
  • return policyA company's rules about whether, when and how customers can return products, and what they receive back.

More terms: Refunds, Returns & Compensation

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