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Customer Service vocabulary · Refunds, Returns & Compensation

Warranty

Meaning in customer service, with examples

/ˈwɒrənti/nounCore term

In customer service, warranty means: A written promise from a manufacturer or seller to repair or replace a product if it develops a fault within a certain period.

In Turkish: garanti, garanti belgesi

How it is used

A product is under warranty or out of warranty, and customers make a warranty claim. Many products come with a one- or two-year warranty, and customers can sometimes buy an extended warranty. Agents check the purchase date to see whether the warranty still applies.

Example sentences

  1. Your laptop is still under warranty, so the repair will be free of charge.

  2. Unfortunately, water damage is not covered by the warranty.

Common collocations

  • under warranty
  • out of warranty
  • warranty claim
  • extended warranty
  • covered by the warranty
  • faultyNot working properly because something is wrong with it, often from the time it was made or delivered.
  • replacementA new product sent to a customer instead of one that was faulty, damaged, lost or wrong.
  • proof of purchaseA document, such as a receipt, an invoice or an order confirmation, that shows when and where a product was bought.
  • return policyA company's rules about whether, when and how customers can return products, and what they receive back.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Refunds, Returns & Compensation

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