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Customer Service vocabulary · Refunds, Returns & Compensation

Replacement

Meaning in customer service, with examples

/rɪˈpleɪsmənt/nounCore term

In customer service, replacement means: A new product sent to a customer instead of one that was faulty, damaged, lost or wrong.

In Turkish: yenisiyle değişim, değişim ürünü, yeni ürün

How it is used

Customers ask for a replacement, and companies send, arrange or ship one. A typical offer is "We can send you a replacement or give you a full refund." Replacement parts are the pieces used to repair something.

Example sentences

  1. We'll send a replacement today, and you can return the broken one with the free label.

  2. The replacement arrived damaged too, so the customer wants a refund now.

Common collocations

  • send a replacement
  • free replacement
  • replacement item
  • replacement parts
  • arrange a replacement
  • exchangeGiving back a product and receiving a different one in its place, for example another size, another colour or a working unit.
  • faultyNot working properly because something is wrong with it, often from the time it was made or delivered.
  • warrantyA written promise from a manufacturer or seller to repair or replace a product if it develops a fault within a certain period.
  • refundMoney that is paid back to a customer, for example because they returned a product, cancelled a service or were charged by mistake.

More terms: Refunds, Returns & Compensation

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