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Customer Service vocabulary · Tickets & Escalation

Status update

Meaning in customer service, with examples

nounCommon term

In customer service, status update means: A short message that tells a customer or colleague how a case, order or problem is progressing.

In Turkish: durum güncellemesi, son durum bilgisi, bilgilendirme

How it is used

Customers often ask for a status update when a ticket has been open for a long time. Agents give or send status updates, such as "We're still waiting for the engineer's report." During outages companies post regular status updates on a status page.

Example sentences

  1. Could you give me a status update on my repair?

  2. We'll post a status update every two hours until the service is back.

Common collocations

  • give a status update
  • send a status update
  • ask for a status update
  • status page
  • follow upTo contact someone again or take further action after a first conversation, to check progress or to finish something.
  • get back toTo contact someone again later with an answer or information that you could not give them earlier.
  • ticketA record in a support system for one customer request or problem, used to track it from the first contact until it is solved.
  • tracking numberA code given to a parcel by the courier so that the customer and the seller can follow online where it is.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Tickets & Escalation

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