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Customer Service vocabulary · Phone & Chat Phrases

Get back to

Meaning in customer service, with examples

phrasal verbCore term

In customer service, get back to means: To contact someone again later with an answer or information that you could not give them earlier.

In Turkish: geri dönmek, dönüş yapmak

How it is used

A key promise in support work: "I'll get back to you by the end of the day." Customers trust it more when it includes a specific time. In emails, "Thank you for getting back to me" means "thank you for replying". The to is needed before the person: get back to you.

Example sentences

  1. I don't have the answer right now, but I'll get back to you within two hours.

  2. Sorry for not getting back to you sooner; it's been a very busy week.

Common collocations

  • get back to you
  • get back to the customer
  • get back to you by
  • get back to you shortly
  • call backTo phone someone again, or to return a call from someone who phoned you earlier.
  • follow upTo contact someone again or take further action after a first conversation, to check progress or to finish something.
  • look intoTo examine or investigate a problem or question in order to find out the facts and a possible solution.
  • status updateA short message that tells a customer or colleague how a case, order or problem is progressing.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Phone & Chat Phrases

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