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Customer Service vocabulary · Phone & Chat Phrases

Call back

Meaning in customer service, with examples

/ˌkɔːl ˈbæk/phrasal verbCore term

In customer service, call back means: To phone someone again, or to return a call from someone who phoned you earlier.

In Turkish: geri aramak, tekrar aramak

How it is used

Used when an agent cannot finish something during the call or the customer is busy: "Can I call you back in ten minutes?" The noun is one word, callback: "request a callback", "callback service". Many companies offer a callback instead of waiting in the queue.

Example sentences

  1. If we get cut off, I'll call you back on this number.

  2. The customer asked us to call her back after 5 pm.

Common collocations

  • call you back
  • call the customer back
  • request a callback
  • schedule a callback
  • get back toTo contact someone again later with an answer or information that you could not give them earlier.
  • follow upTo contact someone again or take further action after a first conversation, to check progress or to finish something.
  • outbound callA call that an agent makes to a customer, for example to follow up, confirm an appointment, collect a payment or sell a product.
  • abandoned callA call in which the customer hangs up before reaching an agent, usually because the wait is too long.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Phone & Chat Phrases

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