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Customer Service vocabulary · Call Centre Operations

Outbound call

Meaning in customer service, with examples

nounCommon term

In customer service, outbound call means: A call that an agent makes to a customer, for example to follow up, confirm an appointment, collect a payment or sell a product.

In Turkish: giden çağrı, dış arama, outbound çağrı

How it is used

Outbound work includes callbacks, surveys, sales and collections. Many countries have rules about marketing calls to people who have not agreed to receive them. Outbound teams often use a dialler, software that dials numbers automatically.

Example sentences

  1. Tomorrow you'll be on outbound calls, following up on last week's complaints.

  2. Each outbound call must start with the company name and the reason for the call.

Common collocations

  • make outbound calls
  • outbound campaign
  • outbound team
  • outbound sales
  • inbound callA call that a customer makes to a company, for example to ask a question, report a problem or place an order.
  • call backTo phone someone again, or to return a call from someone who phoned you earlier.
  • scriptA written text or guide that tells agents what to say during a call, including the greeting, key questions and the closing.
  • follow upTo contact someone again or take further action after a first conversation, to check progress or to finish something.

More terms: Call Centre Operations

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