Resolution

How it is used

Used in tickets and reports: resolution time, resolution notes, "the ticket is awaiting resolution". Companies aim for a fair resolution of complaints and track how long resolution takes. The verb is resolve.

Example sentences

1. Please write a short note on the resolution before you close the ticket.

2. Our average resolution time for email tickets is two days.

Common collocations

• resolution time
• find a resolution
• quick resolution
• resolution notes
• awaiting resolution

Related terms

• resolveTo find a solution to a problem, complaint or disagreement so that it no longer exists.
• first contact resolutionSolving a customer's problem completely in their first call, chat or email, so they do not need to contact the company again; also the percentage of cases solved this way.
• ticketA record in a support system for one customer request or problem, used to track it from the first contact until it is solved.
• workaroundA temporary way of avoiding a problem or getting a task done while the real fault has not yet been fixed.

This word in other fields

The same English word can have a different meaning in another field:

• resolution · International Relations & Diplomacy
• resolution · Literature
• resolution · Graphic Design
• resolution · Photography

More terms: Tickets & Escalation

• escalate
• follow up
• reference number
• priority
• troubleshoot
• first-line support
• backlog
• status update