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E-commerce vocabulary · Payments and Fraud Prevention

Chargeback

Meaning in e-commerce, with examples

/ˈtʃɑːrdʒbæk/nounCommon term

In e-commerce, chargeback means: The reversal of a card payment after the cardholder disputes it with their bank, for example claiming the item never arrived or the payment was fraudulent.

In Turkish: ters ibraz, harcama itirazı

How it is used

Used by finance, fraud and customer service teams. A customer files a chargeback; the merchant receives, disputes or loses it. Merchants send evidence such as tracking data, and too many chargebacks can lead to penalties from payment providers.

Example sentences

  1. We won the chargeback because the tracking showed the parcel was signed for.

  2. Our chargeback rate went up after we started selling phones.

Common collocations

  • file a chargeback
  • dispute a chargeback
  • chargeback rate
  • chargeback fee
  • win a chargeback
  • refundMoney paid back to a customer, usually to the original payment method, after a return, a cancelled order or a problem with an item.
  • fraud detectionChecking orders and payments for signs of fraud, such as stolen cards or fake accounts, often with software that gives each order a risk score.
  • payment gatewayA service that securely sends a customer's card or other payment details from the online store to the banks and returns whether the payment is approved.
  • 3D SecureAn extra security step for online card payments in which the card's bank asks the customer to confirm the purchase, for example with an SMS code or a banking app.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Payments and Fraud Prevention

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