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E-commerce vocabulary · Returns and Customer Service

Refund

Meaning in e-commerce, with examples

/ˈriːfʌnd/nounCore term

In e-commerce, refund means: Money paid back to a customer, usually to the original payment method, after a return, a cancelled order or a problem with an item.

In Turkish: para iadesi, geri ödeme, iade

How it is used

Used as a noun (issue a refund) and a verb (refund a customer, refund the order). Customers ask for or request a refund; stores issue, process or approve it. A refund can be full or partial.

Example sentences

  1. Your refund has been processed and should appear on your card within 5–10 days.

  2. We gave her a partial refund because one item in the set was scratched.

Common collocations

  • issue a refund
  • full refund
  • partial refund
  • request a refund
  • process a refund
  • returnA customer sending a purchased product back to the seller, for example because it does not fit, is faulty or is not what they expected.
  • return policyA store's published rules on how, when and under which conditions customers can send items back, and how they get their money or a replacement.
  • chargebackThe reversal of a card payment after the cardholder disputes it with their bank, for example claiming the item never arrived or the payment was fraudulent.
  • exchangeSending back a product and getting a different size, colour or a new item in its place, instead of receiving the money back.
  • customer serviceThe team and the work of helping customers before and after a purchase, by answering questions and solving problems with orders, deliveries and returns.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Returns and Customer Service

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