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E-commerce vocabulary · Returns and Customer Service

Customer service

Meaning in e-commerce, with examples

nounCore term

In e-commerce, customer service means: The team and the work of helping customers before and after a purchase, by answering questions and solving problems with orders, deliveries and returns.

In Turkish: müşteri hizmetleri, müşteri desteği

How it is used

Customers contact customer service by chat, email or phone. In companies people also say customer support, customer care or CX (customer experience). Teams track response time and the number of tickets.

Example sentences

  1. Customer service gets twice as many messages in the week after a big sale.

  2. Please contact customer service if the parcel arrives damaged.

Common collocations

  • contact customer service
  • customer service team
  • customer service agent
  • excellent customer service
  • returnA customer sending a purchased product back to the seller, for example because it does not fit, is faulty or is not what they expected.
  • refundMoney paid back to a customer, usually to the original payment method, after a return, a cancelled order or a problem with an item.
  • order statusThe current stage of an order, such as pending, processing, shipped, delivered, cancelled or returned, shown to the customer and the store team.
  • exchangeSending back a product and getting a different size, colour or a new item in its place, instead of receiving the money back.
  • customer reviewA written opinion, often with a star rating, that a buyer posts about a product or seller to share their experience with other shoppers.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Returns and Customer Service

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