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E-commerce vocabulary · Returns and Customer Service

Return disposition

Meaning in e-commerce, with examples

nounCommon term

In e-commerce, return disposition means: The decision about what should happen to a returned item, such as resale, repair, recycling or disposal.

In Turkish: iade ürünün akıbetine ilişkin karar

How it is used

Returns teams record a return disposition after inspection; the decision concerns the goods, not merely the customer's refund.

Example sentences

  1. The return disposition was repair because only the removable handle was broken.

    Inspection determines the next use of the physical item.

  2. A wrong return disposition put an unsafe appliance back into saleable stock.

    The recorded outcome controls how the returned product is handled.

Common collocations

  • return disposition code
  • record a return disposition
  • return disposition rules
  • returnA customer sending a purchased product back to the seller, for example because it does not fit, is faulty or is not what they expected.
  • inventoryAll the products a business has available to sell, and the records that show how many of each item are in stock and where.

More terms: Returns and Customer Service

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