E-commerce vocabulary · Returns and Customer Service
Defective
Meaning in e-commerce, with examples
/dɪˈfektɪv/adjectiveCommon term
In e-commerce, defective means: Describes a product that does not work properly or has a fault from manufacturing, so that it cannot be used as intended.
In Turkish: kusurlu, arızalı, ayıplı
How it is used
Used in return reasons, support messages and supplier claims: a defective item, product or unit. Stores replace or refund defective products and often ask for a photo or video. Faulty (UK) and damaged are close words.
Example sentences
The customer says the charger is defective and stopped working after two days.
We send defective units back to the supplier at the end of each month.
Common collocations
defective item
defective product
return a defective item
defective on arrival
Related terms
returnA customer sending a purchased product back to the seller, for example because it does not fit, is faulty or is not what they expected.
exchangeSending back a product and getting a different size, colour or a new item in its place, instead of receiving the money back.
refundMoney paid back to a customer, usually to the original payment method, after a return, a cancelled order or a problem with an item.
customer serviceThe team and the work of helping customers before and after a purchase, by answering questions and solving problems with orders, deliveries and returns.
