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E-commerce vocabulary · Returns and Customer Service

Return merchandise authorization

Meaning in e-commerce, with examples

nounCommon term

In e-commerce, return merchandise authorization means: An approval or reference issued by a seller to authorize and track the return of specified goods.

In Turkish: iade onayı, iade takip yetkilendirmesi

How it is used

Usually shortened to RMA; teams match the return merchandise authorization to the items received, separately from the carrier's tracking number.

Example sentences

  1. The warehouse matched the returned printer to its return merchandise authorization.

    The reference connects a physical return with its approved service case.

  2. Please include the return merchandise authorization number inside the box.

    The number helps receiving staff identify the return when inspecting the parcel.

Common collocations

  • return merchandise authorization number
  • issue an RMA
  • RMA request
  • returnA customer sending a purchased product back to the seller, for example because it does not fit, is faulty or is not what they expected.
  • return policyA store's published rules on how, when and under which conditions customers can send items back, and how they get their money or a replacement.

More terms: Returns and Customer Service

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