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E-commerce vocabulary · Returns and Customer Service

Restocking fee

Meaning in e-commerce, with examples

nounAdvanced term

In e-commerce, restocking fee means: A charge some sellers take from a refund when an item is returned, to cover the cost of checking, repacking and putting it back into stock.

In Turkish: yeniden stoklama ücreti, iade işlem ücreti

How it is used

Seen in return policies, more often for electronics, large items or opened products. Stores charge or waive a restocking fee, usually a percentage of the price. Whether such a fee is allowed depends on local consumer law.

Example sentences

  1. Opened electronics are subject to a 15% restocking fee.

  2. We waived the restocking fee because the delivery was late.

Common collocations

  • charge a restocking fee
  • waive the restocking fee
  • subject to a restocking fee
  • return policyA store's published rules on how, when and under which conditions customers can send items back, and how they get their money or a replacement.
  • returnA customer sending a purchased product back to the seller, for example because it does not fit, is faulty or is not what they expected.
  • refundMoney paid back to a customer, usually to the original payment method, after a return, a cancelled order or a problem with an item.
  • inventoryAll the products a business has available to sell, and the records that show how many of each item are in stock and where.

More terms: Returns and Customer Service

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