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E-commerce vocabulary · Shipping and Fulfillment

Click and collect

Meaning in e-commerce, with examples

nounCommon term

In e-commerce, click and collect means: A service in which customers order online and pick up their items from a physical store or collection point instead of having them delivered.

In Turkish: tıkla gel al, mağazadan teslim al

How it is used

Common for retailers that have both an online store and shops. Customers choose click and collect at checkout and get a message when the order is ready. US English often says 'buy online, pick up in store' (BOPIS) or curbside pickup.

Example sentences

  1. Click and collect orders are ready in two hours at most stores.

  2. Many customers who use click and collect buy something extra in the shop.

Common collocations

  • click and collect order
  • offer click and collect
  • collection point
  • ready for collection
  • omnichannelDescribes selling through several connected channels, such as an online store, app, marketplaces and physical shops, that share stock, customer data and one experience.
  • last-mile deliveryThe final stage of delivery, from a local hub to the customer's door or pickup point; often the most expensive and difficult part of shipping.
  • shippingSending orders to customers by a delivery company, and also the fee or service option for doing so, such as standard or express shipping.
  • order statusThe current stage of an order, such as pending, processing, shipped, delivered, cancelled or returned, shown to the customer and the store team.

More terms: Shipping and Fulfillment

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