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E-commerce vocabulary · Shipping and Fulfillment

Order hold

Meaning in e-commerce, with examples

nounCommon term

In e-commerce, order hold means: A temporary pause that prevents an order from moving forward through a specified processing or fulfillment step.

In Turkish: siparişin beklemeye alınması

How it is used

Staff place or release an order hold while resolving an issue; a hold does not necessarily cancel the purchase.

Example sentences

  1. An order hold stopped packing until the customer confirmed the apartment number.

    The pause prevents dispatch with incomplete delivery information.

  2. Release the order hold now that the replacement item has been approved.

    Releasing the hold allows the existing order to continue through processing.

Common collocations

  • place an order hold
  • release an order hold
  • order hold reason
  • order statusThe current stage of an order, such as pending, processing, shipped, delivered, cancelled or returned, shown to the customer and the store team.
  • fulfillmentAll the work needed to get an order to the customer after it is placed: storing stock, picking and packing the items and handing the parcel to a carrier.

More terms: Shipping and Fulfillment

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