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E-commerce vocabulary · Returns and Customer Service

Exchange

Meaning in e-commerce, with examples

/ɪksˈtʃeɪndʒ/nounCore term

In e-commerce, exchange means: Sending back a product and getting a different size, colour or a new item in its place, instead of receiving the money back.

In Turkish: değişim, ürün değişimi

How it is used

Used by customers and support teams, especially in fashion and footwear. Customers ask for an exchange; stores offer, process or approve exchanges. It is also a verb: exchange an item for a larger size.

Example sentences

  1. Would you like a refund or an exchange for the next size up?

  2. Free exchanges keep more revenue in the business than refunds do.

Common collocations

  • request an exchange
  • free exchanges
  • exchange for a different size
  • process an exchange
  • returnA customer sending a purchased product back to the seller, for example because it does not fit, is faulty or is not what they expected.
  • refundMoney paid back to a customer, usually to the original payment method, after a return, a cancelled order or a problem with an item.
  • return policyA store's published rules on how, when and under which conditions customers can send items back, and how they get their money or a replacement.
  • customer serviceThe team and the work of helping customers before and after a purchase, by answering questions and solving problems with orders, deliveries and returns.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Returns and Customer Service

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