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Sales & Retail vocabulary · Retail Store & Customers

Refund

Meaning in sales & retail, with examples

/ˈriːfʌnd/nounCore term

In sales & retail, refund means: Money paid back to a customer who returns a product or cancels a service, usually to the same card or in cash.

In Turkish: para iadesi, geri ödeme, iade

How it is used

Used in shops, customer service and online selling. You ask for, give, issue or process a refund, and a customer can get a full or partial refund. It is also a verb: we can refund the difference. Staff may offer an exchange or store credit instead.

Example sentences

  1. The customer asked for a refund because the zip broke after one day.

  2. Refunds to a credit card can take up to ten working days.

Common collocations

  • ask for a refund
  • issue a refund
  • full refund
  • process a refund
  • refund policy
  • return policyA shop's rules about when and how customers can bring back products, for example within 30 days, with a receipt and in original condition.
  • receiptA printed or digital record that shows what a customer bought, how much they paid and when, used as proof of purchase.
  • tillThe machine or counter in a shop where payments are taken and money is kept; in US English, a cash register.
  • cashierA person in a shop, supermarket or bank whose job is to take payments from customers and give them change and receipts.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Retail Store & Customers

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