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Sales & Retail vocabulary · Account Management

Upsell

Meaning in sales & retail, with examples

/ˈʌpsel/verbCore term

In sales & retail, upsell means: To persuade a customer to buy a more expensive version, an upgrade or a bigger package than the one they first planned to buy.

In Turkish: üst satış yapmak, daha üst ürüne yönlendirmek

How it is used

Used in retail, hotels, software and account management. You upsell a customer, or upsell someone to a premium plan. The noun is upsell or upselling. A good upsell gets the customer what they really need, not just a bigger bill.

Example sentences

  1. She managed to upsell the customer to the larger model by showing how much more it could store.

  2. Account managers are expected to upsell existing clients to the premium plan.

Common collocations

  • upsell a customer
  • upsell opportunity
  • upsell to a premium plan
  • upselling techniques
  • cross-sellTo sell a customer a different but related product in addition to the one they are buying, such as a case with a new phone.
  • account managerA person responsible for looking after a group of existing customers, keeping them happy and finding chances to sell them more.
  • average transaction valueThe average amount a customer spends in one purchase, calculated by dividing total sales by the number of transactions.
  • customer lifetime valueThe total revenue or profit a company expects to earn from one customer over the whole time that customer keeps buying from it.
  • key accountOne of a company's most important customers, usually because of the size of its orders or its strategic value, which gets special attention and a dedicated manager.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Account Management

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