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Sales & Retail vocabulary · Account Management

Check in

Meaning in sales & retail, with examples

/ˌtʃek ˈɪn/phrasal verbCommon term

In sales & retail, check in means: To contact a customer or colleague briefly to see how things are going, without a big agenda, and to keep the relationship active.

In Turkish: durum sormak, nabız yoklamak, haberleşmek

How it is used

Common in account management and emails. You check in with a client; the noun is a check-in, as in a quick check-in call. Phrases like “Just checking in to see how the new system is working” are polite openers.

Example sentences

  1. I check in with my top clients every two weeks, even when there's nothing to sell.

  2. Just checking in: did the samples arrive safely?

Common collocations

  • check in with a client
  • quick check-in
  • check-in call
  • just checking in
  • follow upTo contact someone again after a call, meeting or offer, to answer questions, check their interest and move the sale to the next step.
  • account managerA person responsible for looking after a group of existing customers, keeping them happy and finding chances to sell them more.
  • rapportA friendly, trusting connection between two people that makes communication easy, for example between a salesperson and a customer.
  • customer retentionA company's ability to keep its existing customers buying over time, instead of losing them to competitors.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Account Management

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