Okuzeka
Sales & Retail vocabulary · Retail Store & Customers

Return policy

Meaning in sales & retail, with examples

/rɪˈtɜːrn ˌpɑːləsi/nounCore term

In sales & retail, return policy means: A shop's rules about when and how customers can bring back products, for example within 30 days, with a receipt and in original condition.

In Turkish: iade politikası, iade koşulları, iade ve değişim koşulları

How it is used

Displayed at tills, printed on receipts and shown online. Staff explain the return policy and apply it. UK English often says returns policy. In many countries, consumer law also gives customers certain rights, whatever the shop's own policy says.

Example sentences

  1. Our return policy allows exchanges within 30 days if the tags are still on.

  2. Please check the return policy on the back of your receipt.

Common collocations

  • returns policy
  • 30-day return policy
  • no-questions-asked return policy
  • explain the return policy
  • refundMoney paid back to a customer who returns a product or cancels a service, usually to the same card or in cash.
  • receiptA printed or digital record that shows what a customer bought, how much they paid and when, used as proof of purchase.
  • store managerThe person in charge of a shop, responsible for its staff, sales results, stock, customer service and daily running.
  • checkoutThe place in a shop where customers pay for their goods, or the final payment step on a website.

This word in other fields

The same English word can have a different meaning in another field:

More terms: Retail Store & Customers

Practise with graded reading

Reading at the right level is the fastest way to make new words stick. Pick free English books by level: